{"id":25625,"date":"2025-03-12T16:53:55","date_gmt":"2025-03-12T15:53:55","guid":{"rendered":"https:\/\/2026.m2b.de\/?p=25625"},"modified":"2026-09-09T11:27:48","modified_gmt":"2026-09-09T09:27:48","slug":"trainings-fuer-outbound-telefonie","status":"publish","type":"post","link":"https:\/\/www.m2b.de\/en\/kommunikation\/trainings-fuer-outbound-telefonie\/","title":{"rendered":"Trainings f\u00fcr Outbound Telefonie"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div id=\"vc_row-6aef077a6596c\" class=\"vc_row wpb_row vc_row-fluid thegem-custom-6aef077a659617944\"><div class=\"wpb_column vc_column_container vc_col-sm-12 thegem-custom-6aef077a65cd3225\" ><div class=\"vc_column-inner thegem-custom-inner-6aef077a65cd5\"><div class=\"wpb_wrapper thegem-custom-6aef077a65cd3225\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6aef077a65f733639\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<p>Trainings f\u00fcr Outbound Telefonie habe ich in den letzten Monaten sehr h\u00e4ufig durchgef\u00fchrt.<\/p>\n<p>Mit diesen Trainings f\u00fcr Outbound Telefonie habe ich verschiedene Sales, Akquise und Service Teams &#8222;fit&#8220; f\u00fcr die Kommunikation mit dem Kunden und den telefonischen Verkauf gemacht.<\/p>\n<p>Die Themen habe ich, je nach Bedarf des Kunden, individuell zusammengestellt.<\/p>\n<p>Das komplette Training umfasst 2 Tage, die wir Online oder in Pr\u00e4senz durchgef\u00fchrt haben.<\/p>\n<p>Folgende Themen haben wir in den 2 Tagen behandelt:<\/p>\n<ul>\n<li>Basiswissen Outbound Telefonie<\/li>\n<li>Erfolgsfaktoren bei Anrufen &#8211; wie differenziere ich mich positiv ?<\/li>\n<li>Phasen im Outbound Call und ihre Inhalte &#8211; der Ablauf eines Gespr\u00e4ches<\/li>\n<li>Grundlagen Kommunikationspsychologie<\/li>\n<li>\u00dcberleitungen vom Service auf den Verkauf<\/li>\n<li>Questioning techniques<\/li>\n<li>meine Stimme als Werkzeug im Telefongespr\u00e4ch<\/li>\n<li>Einwandbehandlung im Verkauf<\/li>\n<li>Nutzenformulierung<\/li>\n<li>meine eigene Haltung \/ Einstellung als Erfolgsfaktor<\/li>\n<li>Ziele richtig formulieren<\/li>\n<li>Selbstmotivation \/ Umgang mit Ablehnung<\/li>\n<\/ul>\n<p>Je nach Bedarf der MitarbeiterInnen und dem Wunsch \/ den Anforderungen des Auftraggebers sowie den Rahmenbedingungen, habe ich aus diesen Themen ein praxisorientiertes Akquisetraining zusammengestellt,<\/p>\n<p>F\u00fcr einen Kunden habe ich die Trainings f\u00fcr Outbound Telefonie in 2 Tagen online durchgef\u00fchrt.<\/p>\n<p>F\u00fcr einen anderen Kunden habe ich die Themen auf mehrere, k\u00fcrzere Online Sequenzen aufgeteilt und mit Abstand von 1-2 Wochen durchgef\u00fchrt. Auf diese Weise haben die MitarbeiterInnen Zeit, das Erlernte direkt in die Praxis umzusetzen und dann im n\u00e4chsten Modul hier\u00fcber zu berichten.<\/p>\n<p>Mein Akquisetraining und seine Inhalte haben sich inzwischen sehr bew\u00e4hrt, die Durchf\u00fchrung macht mir viel Spa\u00df &#8211; und meinen TeilnehmerInnen auch.<\/p>\n<p>Die Training haben den TeilnehmerInnen &#8222;Lust&#8220; auf die Telefonie gemacht. Sie hatten w\u00e4hrend der Trainings viel Spa\u00df, haben Ihre Kompetenzen gest\u00e4rkt und sind zur Umsetzung der Themen motiviert aus den Trainings gegangen.<\/p>\n<p>Als Beispiel f\u00fcr Feedback nach einem Training f\u00fcge ich bei den Bildern &#8222;echte&#8220; Feedbacks aus einem durchgef\u00fchrten, 2 t\u00e4gigen Online Training bei.<\/p>\n<p>In Tag 1 ging es darum, das &#8222;Fundament&#8220; f\u00fcr eine erfolgreiche Outbound Telefonie zu bauen. Dies haben wir an Tag 2 verfestigt und in Praxisbeispielen der TeilnehmerInnen die Methoden auf die individuelle Situation der TeilnehmerInnen angewendet.<\/p>\n<p>Machen Sie sich gerne ein Bild des Trainings anhand des Feedbacks der Teilnehmer.<\/p>\n<p>Kontaktieren Sie mich sehr gerne, wenn Sie ein Verkaufstraining \/ Akquisetraining \/ Kaltakquisetraining f\u00fcr Ihre Verk\u00e4ufer, ihre Servicemitarbeiter oder Mitarbeiter im Kundendienst ben\u00f6tigen.<\/p>\n<p>Hier finden Sie auch einen \u00a0\u00dcberblick \u00fcber mein <a href=\"https:\/\/www.m2b.de\/en\/seminare-und-coaching-fuer-verkaeufer-und-fuehrungskraefte\/\">Training offer \u00a0<\/a>and specifically for the <a href=\"https:\/\/www.m2b.de\/en\/successfully-conducting-outbound-customer-calls-and-calling-customers\/\">Cold Calling Training \/ Outbound Telephony Training<\/a>. Sie erreichen mich per Mail (<a href=\"mailto:gm@m2b.de\">gm@m2b.de<\/a>) oder telefonisch (0179\/9226203). Ich freue mich auf Ihre <a href=\"https:\/\/www.m2b.de\/en\/contact\/\">Contact.<\/a><\/p>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6aef077a65f733639{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6aef077a65f733639{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6aef077a65f733639{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6aef077a65f733639{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<div class=\"clearboth\"><\/div><style>#thegem-divider-6aef077a66032 {margin-top: 30px !important;}#thegem-divider-6aef077a66032 {margin-bottom: 30px !important;}<\/style><div id=\"thegem-divider-6aef077a66032\" class=\"gem-divider  divider-center\" style=\"width: 300px;border-color: #DFE6EF;\" ><\/div><style>.gem-gallery-grid#style-6aef077a6619f .gallery-item { padding: 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col-sm-6 col-md-4 item-animations-not-inited single-icon post-25625 post type-post status-publish format-standard has-post-thumbnail category-kommunikation category-verkauf\" style=\"\"> <div class=\"wrap gem-wrapbox-style-default\"> <div class=\"overlay-wrap\"> <div class=\"image-wrap\"> <picture> <source srcset=\"https:\/\/www.m2b.de\/wp-content\/uploads\/2026\/09\/Bildschirmfoto-2025-03-12-um-09.07.55-3marmdcuz44mu6imn8wa9s-thegem-portfolio-metro.png 1x\" sizes=\"100vw\"> <img src=\"https:\/\/www.m2b.de\/wp-content\/uploads\/2026\/09\/Bildschirmfoto-2025-03-12-um-09.07.55-3marmdcuz44mu6imn8wa9s-thegem-portfolio-metro.png\" width=\"935\" height=\"500\" class=\"attachment-thegem-portfolio-metro\" alt=\"Bildschirmfoto-2025-03-12-um-09.07.55-3marmdcuz44mu6imn8wa9s\" \/> <\/picture> <\/div> <div class=\"overlay\"> <div class=\"overlay-circle\"><\/div> <a href=\"https:\/\/www.m2b.de\/wp-content\/uploads\/2026\/09\/Bildschirmfoto-2025-03-12-um-09.07.55-3marmdcuz44mu6imn8wa9s.png\" 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><\/div>\r\n\t\r\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center\" >\r\n\t\t\r\n\t\t<figure class=\"wpb_wrapper vc_figure\">\r\n\t\t\t<div class=\"vc_single_image-wrapper\"><img width=\"600\" height=\"440\" src=\"https:\/\/www.m2b.de\/wp-content\/uploads\/2020\/06\/kontaktier-mich.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"contact me\" srcset=\"https:\/\/www.m2b.de\/wp-content\/uploads\/2020\/06\/kontaktier-mich.jpg 600w, https:\/\/www.m2b.de\/wp-content\/uploads\/2020\/06\/kontaktier-mich-300x220.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div>\r\n\t\t<\/figure>\r\n\t<\/div>\r\n\t\r\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>praxisorientiertes Training f\u00fcr Mitarbeiter im Kundenservice, in der Outbound Telefonie, im Verkauf oder in der Kundenakquise. Geeignet f\u00fcr Mitarbeiter im Call Center, Mitarbeiter im Dialogmarketing, im Kundenservice, Customer Service  oder Verkaufs \/ Sales Teams. Das Training ist Online oder in Pr\u00e4senz durchf\u00fchrbar. <\/p>","protected":false},"author":1,"featured_media":25066,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,43],"tags":[],"class_list":["post-25625","post","type-post","status-publish","format-standard","has-post-thumbnail","category-kommunikation","category-verkauf"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trainings f\u00fcr Outbound Telefonie - M2B - Vertriebstraining, Coaching und Beratung nach Ma\u00df in M\u00fcnster, Osnabr\u00fcck, D\u00fcsseldorf<\/title>\n<meta name=\"description\" content=\"praxisorientierte Trainings f\u00fcr Outbound Telefonie f\u00fcr Mitarbeiter im Call Center \/ Mitarbeiter f\u00fcr Dialogmarketing f\u00fcr Kaltakquise\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m2b.de\/en\/communication\/trainings-fuer-outbound-telefonie\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trainings f\u00fcr Outbound Telefonie - 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