Acquisition training
Acquisition Training – Outbound Telephony Seminar
You would like a Acquisition training conduct for your employees and specifically for the Outbound telephony qualify?
Whether new employees, experienced outbound agents to refresh their knowledge, or Multipliers and Quality Management Representatives (QMR), supporting teams operationally – this training is designed precisely for that.
I lead regularly Acquisition and outbound training for employees in Call Center, im Direct marketing as well as in the telephonic customer acquisition through.
The training „Successful Outbound Telephoning“ is a practice-oriented seminar, which prepares your employees professionally, communicatively, and mentally for demanding customer interactions. I tailor the content and key focus areas individually to your needs and objectives.
As a trained Communication consultant and trainer am
Schulz von Thun Institute for Communication
as well as trainer and coach with over 25 years of sales experience I combine sound communication psychology with field-tested telephone acquisition.
Target audience for acquisition training / outbound telephony seminar
The seminar is aimed at employees and managers from the following areas:
- Call center agents in the Outbound telephony with „warm“ or „cold“ contacts
- Employees in Customer Service, which additionally pursue sales goals
- New employees in the field of Outbound Telephony / Dialog Marketing
- Experienced employees in dialogue marketing who share their knowledge refresh, deepen or update would like
- Trainers, coaches, and QM managers, which qualify call center employees
Contents of Acquisition Training / Outbound Telephony Seminar
- Success factors in telephone customer service
- Basics of Communication psychology
- Structure and process of a professional outbound telephone call
- Questioning techniques in telephone sales
- Benefit argumentation and benefit formulation
- Objection handling
- Closing orientation in telephone sales
- The Voice as a tool in telephoning for clients
- Self-motivation and professional handling of rejection
- Processing specific Practical topics of the participants
Sales Training Format
The Acquisition Training / Outbound Telephony Seminar is implemented flexibly according to your needs:
- In-person training in your company or e.g. in a seminar hotel
- Blended LearningCombination of online and in-person formats
- Customization to team size, prior knowledge, and campaign goals
I would be happy to advise you personally on the appropriate implementation formats.
Methodology
The training is based on a varied mix of methods from:
- Trainer input
- Group and individual work
- Work with real-world practical examples from the participants
- self-reflection and targeted exercises
It is important to me that the participants the content not just listening, but apply directly and experience it.
This is how a high practical relevance, sustainable learning success and a direct implementation in everyday work.
Common feedback from the trainings:
„Time has passed incredibly quickly.“
Curious? Contact me now for a free initial consultation!
Call me at 0179 / 922 620 3 or write me an email at gm@m2b.de or over my Contact form.
Let's get to know each other – and I will gladly advise you on the implementation of your project and prepare a free, no-obligation quote for you.
Book an appointment for a free introductory consultation here.
As an online meeting via Microsoft Teams or phone call, as you prefer.