„Communicating successfully“ - Communication training for employees in customer service and sales
Communication Training – Communicating Successfully in the Workplace
Whether we want to or not: We are constantly communicating – every day, in every situation.
The communication scientist Paul Watzlawicksummarized it in one central sentence:
„One cannot not communicate.“
Especially in a professional context – in sales, service, or telephone customer contact – the quality of communication is a decisive factor in Success, customer perception, and relationship management.
For this reason, it is crucial to to address the topic of communication consciously and systematically.
As part of my Sales and communication training I offer you and your employees customized seminars, which are specifically tailored to your requirements and the daily work of your teams – such as the seminar „Communicating successfully“.
Goals of the communication training
After the communication training, participants have a solid understanding of effective communication in customer contact.
After training:
- do the participants know central models of communication psychology, that are relevant to their daily work
- Do you understand the crucial success factors of successful communication with female and male customers – in person as well as by telephone
- Do you know the Phases of a sales or service call and know how to structure conversations in a customer-oriented and goal-driven manner
The training helps participants to, To avoid misunderstandings, to conduct conversations more consciously and their to sustainably improve communicative impact.
Target audience for communication training
The Communication training is aimed at employees with direct customer contact, particularly from the following areas:
- Employees in Sale, e.g., in field service, retail, key account management, sales representatives, in franchise stores or with independent sales partners
- Employees in Customer service and in customer-facing roles
- Employees in Call Center, im Customer Service or in telephone customer contact
Contents of the communication training
The Communication training teaches solid fundamentals and practical methods for professional, conscious, and effective communication in everyday working life.
Key training content:
- Communication – what does that actually mean in everyday working life?
- Central theories and models of communication psychology and their importance for daily work
- Shaping customer relationships successfully – in person and by phone
- Communicating successfully with a practice-oriented communication guideline
- Consideration of individual concerns and questions from the participants
- Practical sequences and exercises to consolidate the content and transfer the theory into everyday work
The focus is on Comprehensibility, applicability, and direct implementation of the conveyed content.
Ihr Nutzen des Kommunikationstrainings
Das Kommunikationstraining bietet einen klaren Mehrwert durch hohe Praxisnähe, klare Strukturen und nachhaltige Wirkung im Arbeitsalltag.
Your benefits at a glance:
- Sehr praxisorientiertes Training mit direktem Bezug zum Arbeitsalltag der Teilnehmenden
- Vermittlung eines praxiserprobten Kommunikationsleitfadens zur Unterstützung Ihrer Mitarbeitenden in der Kommunikation mit internen und externen Kunden
- Möglichkeit zur Einführung eines unternehmensweit einheitlichen Kommunikationsleitfadens für Mitarbeitende im Service und im Verkauf
- Stärkung der kommunikativen Kompetenz Ihrer Mitarbeitenden – für mehr Kundenzufriedenheit, professionellen Auftritt und bessere Verkaufsergebnisse
Das Training unterstützt Ihre Organisation dabei, Kommunikation bewusst zu gestalten, Missverständnisse zu reduzieren und Gespräche zielgerichteter zu führen.
Übersicht Kommunikationstraining
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1-tägiges Kommunikationstraining, wahlweise als Präsenzseminar oder Online training, individuell an Ihre Anforderungen und Zielsetzungen anpassbar
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Einsatz eines praxisorientierten Kommunikationsleitfadens mit der Möglichkeit, einen unternehmensweit einheitlichen Leitfaden für die Kommunikation mit Kundinnen und Kunden in Ihrem Unternehmen oder Ihrer Abteilung einzuführen
(Gerne berate ich Sie hierzu persönlich.) -
Durchführung deutschlandweit, online und in Präsenz, as well as in Austria and Switzerland in deutscher und englischer Sprache möglich
Curious? Contact me now for a free initial consultation!
Call me at 0179 / 922 620 3 or write me an email at gm@m2b.de or over my Contact form.
Let's get to know each other – and I will gladly advise you on the implementation of your project and prepare a free, no-obligation quote for you.
Book an appointment for a free introductory consultation here.
As an online meeting via Microsoft Teams or phone call, as you prefer.