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Expert Sales Training: „Sales Professional Part 3“

Expert Seminar Selling: „Sales Professional Part 3“

Successful selling at an expert level means, to consciously manage oneself, clients, and challenging conversation situations.
The Expert Seminar Selling „Sales Professional – Part 3“ is aimed at experienced sales professionals who want to their communicative impact, their Personal competence and the professional handling of complaintswant to develop further in a targeted manner.

The focus is on Attitude, behavior, and communication – combined with practical exercises, real-life complaint cases, and proven models of communication psychology. Optionally, a Profile Dynamics® Analysis additional depth in personal development.

Objectives of the sales training / expert sales seminar

„Sales Professional – Part 3“

I offer you customized sales training, which are specifically tailored to the experience level and requirements of your sales staff.

The Expert Seminar „Sales Professional – Part 3“ forms the conclusion of my Training series for sales staff and is aimed at experienced sales professionals who want to further develop their communicative impact, self-leadership, and professional handling of demanding customer situations.

After the training / expert sales seminar:

  • do the participants understand, how one's mindset influences personal sales success
  • Do you know your individual motivational and demotivational factors and their impact on sales performance
    (optional: based on a Profile Dynamics® Analysis)
  • Do you know the different communication channels and know how to use them appropriately for the situation
  • Do you have a practice-oriented communication guide for complaint handling
  • are you able to, Professionally receiving, processing, and successfully resolving customer complaints
  • use advanced communication tools, to remain confident even in difficult conversation situations
  • do the participants know different customer types and needs and can respond to them individually to increase customer satisfaction and conversion rate

Target audience expert seminar selling / „Sales Professional – Part 3“

The Expert Seminar „Sales Professional – Part 3“ is aimed at experienced sales professionals who want to specifically deepen their skills and further professionalize their impact in demanding sales situations.

The seminar is particularly suitable for employees:

  • over several years of sales experience have at your disposal and want to refresh and expand your sales knowledge
  • who have already been working in sales for several years and their communicative and personal effectivenesswant to further develop
  • who participated in the sales training „Sales Professional – Part 1 and Part 2“ participated
  • in the Complaint management or are involved in dealing with demanding customer situations
  • their intrinsic motivational factors as well as wish to better understand the needs and expectations of their customers

Contents of Expert Seminar Selling / „Sales Professional – Part 3“

The Expert Sales Seminar is aimed at experienced sales professionals and focuses on Personal impact, sophisticated communication, and professional handling of complaints.

Key training content:

  • Impact of attitude and behavior of the seller on personal sales success
  • Video analysis of sales conversations for targeted reflection and further development
  • Proven models of communication psychology, among others.
    Communication Square, Riemann-Thomann model and further concepts from the teachings of
    Schulz von Thun Institute for Communication
  • Optional: Analysis of one's own Motivational and demotivational factors on the basis of an individual Profile Dynamics® Personality Analysis
  • Advanced communication fundamentals for sales and complaint management
  • Dos and don'ts in communication with female and male customers
  • Practice-oriented communication guide for the successful processing of complaints
  • Processing real complaint practice cases from the participants' everyday work life

Your benefits

The expert seminar offers sustainable added value through high practical relevance, personal reflection, and the targeted development of experienced sales staff.

Your benefits at a glance:

  • Very high practical component in training for a lasting learning effect
  • Processing of real complaint cases from the daily work of your employees
  • Personal development of the participants to increase motivation, confidence, and effectiveness
  • Transparency regarding individual motivational and demotivational factors your employees (optional)
  • Strengthening of communicative competence in dealing with demanding customer and complaint situations

Optional internal sales certification:
Upon participation in all three training modules Is there a possibility of a internal sales certification. The contents of the training series impart comprehensive sales and communication knowledge and support your sales staff in, with more security, professionalism, and success to function in everyday life.

I would be happy to inform you personally about the content and requirements of an internal certification.

Overview

  • 2-day expert sales seminar with a high practical and reflective component

  • Optional execution of an individual Profile Dynamics® analysis für jede Teilnehmerin und jeden Teilnehmer

  • Optionales individuelles Feedback- und Coachinggespräch zur Auswertung des persönlichen Profile Dynamics® Profils

  • Photo report for participants included for sustainable follow-up work

  • Individual customization of content possible according to your objectives and requirements

  • Das Seminar ist bookable individually or as part of my 3-part training series for sales staff

  • Execution nationwide as well as in Austria and Switzerland possible

  • Implementation in German and English Language

Curious? Contact me now for a free initial consultation!

Call me at 0179 / 922 620 3 or write me an email at gm@m2b.de or over my Contact form.

Let's get to know each other – and I will gladly advise you on the implementation of your project and prepare a free, no-obligation quote for you.

Book an appointment for a free introductory consultation here.
As an online meeting via Microsoft Teams or phone call, as you prefer.